TMI Medical Distribution Inc. (TMIMD) welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers will be notified of how to provide feedback in the following ways:

• Public notice on our www.tmimedicaldistribution.com webpage

Customers who wish to provide feedback on the way TMIMD provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

Email:  customerservice@tmimedicaldistribution.com

Mail:

People and Culture Department

TMI Medical Distribution

725 Baransway Drive

London Ontario

Canada N5V 5G4

All feedback, including complaints, will be handled in the following manner:

• Feedback, including complaints will be directed to the Director, People and Culture
• The Director, People and Culture will review the feedback, including complaints
• The Director, People and Culture will respond to the customer to advise of what action, if any, has or will take place to address the feedback or complaint

Customers can expect to hear back in 3 business days.

TMIMD will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.